PROXY Pro 7 Screen Recording Edition

張貼者:2010年7月19日 下午11:38未知的使用者   [ eddie liu 已於 2011年5月24日 下午11:52 更新 ]
Remote Desktop Software, Remote Access Software, Remote Control Software
代表委任Pro 7的屏幕錄製屏幕錄像版包括服務器軟件和集成工具來捕獲屏幕顯示大池的PC同步。 

該集成工具使客戶和合作夥伴同步屏幕錄音錄音並轉換成與綜合唱片。wmv格式。呼叫中心的理想選擇感興趣的審核和質量管理解決方案。



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開發商:  Proxy Networks, Inc.
更新日期:2011/05/25
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屏幕錄製軟件聯絡中心

其中大部分客戶的經驗時,處理一個呼叫中心代理是反映什麼是發生在代理的桌面 - 客戶的信息就會出現在代理人的屏幕,代理讀取腳本,信息給予代理商是進入了一個幫助桌面票或CRM應用程序。 在通話過程代理預計,遵循公司的政策和最佳做法,以確保客戶滿意度和高效率的工作流程。 讚美你的電話錄音解決方案與代理專業屏幕錄製到您的客戶提供了一個完整的圖片是什麼做的代理在任何時候都在呼籲。

提高質量管理套件與代理專業屏幕錄製


質量管理
回放屏幕錄像同步錄音允許呼叫中心,以更好地評價代理人的技術技能和遵守公司政策。
代表委任SDK中為您提供了靈活的方式來記錄你的客戶要求要100%的要求,每劑 X調用,點播等
監事可以監視代理桌面實時,要么宣布或隱身模式。 

培訓 /教練
屏幕錄像確定正是桌面培訓和技術技能的代理可以從中受益。
出口的唱片。視頻培訓錄像或錄音回放屏幕在Web瀏覽器。
監事可以共享,並採取控制代理人的桌面,而他們的教練。

勞動力優化
利用錄音,確定誰是精通代理人在某些領域。
回顧錄音進行分類,呼

籲採取最長的時間量,創造相應的代理時間表。 


遵守/爭議解決
屏幕同步錄音 /回放驗證該代理是進入信息符合他們被告知由客戶在電話中。
100%,通話錄音,現在可以用代理服務器的超小型錄音文件的大小。



PROXY Pro 7 Screen Recording Edition includes screen recording server software and integration tools to capture the screen displays of large pools of PCs simultaneously. The integration tools enable customers and partners to synchronize the screen recordings with audio recordings and convert integrated recordings to .wmv format. Ideal for call centers interested in auditing and quality management solutions.


Screen Recording Software for Contact Centers

A large portion of a customer's experience when dealing with a call center agent is a reflection of what is occurring on the agent's desktop--the customer's information pops up on the agent's screen, the agent reads from a script, the information given to the agent is entered into a help desk ticket or a CRM application. During the call the agent is expected to follow the company's policies and best practices to ensure customer satisfaction and efficient workflow. Compliment your Call Recording solution with PROXY Pro Screen Recording to provide your customers with a complete picture of what the agent is doing at all times during the call.

Improve Your Quality Management Suite with PROXY Pro Screen Recording

QUALITY MANAGEMENT

  • Playing back screen recordings synchronized with voice recordings allows the call center to better evaluate an agent's technical skills and adherence to company policies.
  • PROXY SDK gives you the flexibility to record calls the way your customers want-100% of calls, X calls per agent, on-demand, etc.
  • Supervisors can monitor the agent desktop in real-time, either announced or in stealth mode.

TRAINING/COACHING

  • Screen recordings identify exactly what desktop training and technical skills the agent can benefit from.
  • Export recordings to .wmv for training videos or playback screen recordings in a web browser.
  • Supervisors can share and take control of an agent's desktop while coaching them.

WORKFORCE OPTIMIZATION

  • Use recordings to identify agents who are proficient in certain areas.
  • Review recordings to categorize which calls take the longest amount of time and create agent schedules accordingly.

COMPLIANCE/DISPUTE RESOLUTION

  • Synchronized screen record/playback validates that the agent is entering information consistent with what they are being told by the customer during the call.
  • 100% call recording is now possible with Proxy's ultra-small recording file size.
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