張貼者:2010年8月25日 上午12:07未知的使用者   [ eddie liu 已於 2011年5月24日 下午11:38 更新 ]


SmarterTrack 5.x的是一個強大的服務台申請興建跟踪,管理和報告客戶服務和通信,包括銷售和支持問題。 企業可以管理員工和公司的通信在世界各地的分佈位置從 Web瀏覽器,提高效率的虛擬辦公室,移動代理,公司與多個位置。

開發商:Smarter Tools Inc.


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SmarterTrack幫助台集成了多個客戶服務解決方案整合到一個單一的應用。 其特點包括:

  • 一個世界級的解決方案,轉換機票服務,銷售,和服務台的電子郵件成為一支強大的信息發布系統
  • 在線聊天,這使企業的能力,減少幫助台電話,捕捉信息,在網站的訪客,並協助更多的客戶
  • 誰是作者,這可以幫助企業實時跟踪客戶在瀏覽網站,提供機會,以增加銷售,加快客戶服務和信息收集網站訪問者
  • 通話記錄,這使得公司可以跟踪所有傳入和傳出的電話
  • 一個任務管理系統,幫助員工跟踪和管理工作中可能需要做一個電話或現場後,完成聊天
  • 門戶界面,優化的搜索引擎和功能為中心樞紐的所有溝通渠道
  • 自助服務資源,如一個知識庫和新聞項目,使客戶能夠研究和解決的問題和問題
  • 一個綜合調查系統,可以根據事件觸發
  • 超過 70總結及趨勢報告,多層次的定制和過濾
  • 支持多種品牌的公司內

Comprehensive Help Desk Software

SmarterTrack 5.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations.

Benefit With Multi-Channel Communications

SmarterTrack help desk integrates multiple customer service solutions into a single application. Features include:

  • A world-class ticket solution that transforms service, sales, and help desk emails into a powerful information distribution system
  • Live chat, which gives businesses the ability to reduce help desk phone calls, capture information on website visitors, and assist more customers
  • Who's On, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
  • Call logs, which allow companies to track all incoming and outgoing phone calls
  • A task management system that helps employees track and manage work that may need to be done after a call or live chat is completed
  • A portal interface that is optimized for search engines and functions as the central hub for all communication channels
  • Self-service resources, such as a knowledge base and news items, that allow customers to research and resolve questions and issues
  • An integrated survey system that can be triggered upon events
  • More than 70 summary and trend reports with many levels of customization and filtering
  • Support for multiple brands within a company